2. Engagement and Culture
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Job Descriptions:
- Propose awork culture program to ensure the work program is in line with the company's operational needs
- Proposing a program for internalizing company values in order to support the implementation process for each individual
- Organizing content related to the company's internal campaigns both offline and via social media
- Organize forums or activities to facilitate communication between management & employees about vision, mission, values, regulations, and other relevant topics
- Propose and organize engagement events and religious activities
- Organizing all extracurricular activities (employee clubs) to facilitate employee interests & talents
- Organizing all routine company wellness activities
- evaluate the results of each engagement event
Requirements:
- Bachelor's Degree in Communication, Public Relation, or Psychology
- Minimum 5 years of work experience in the field of employee/culture engagement
- Able to develop strategic solutions and provide immediate execution
- Tech-savvy and familiar with virtual technology tools & systems to support employee engagement and improve the way Of working
- Able to think creatively
- Able to communicate verbally and in writing in Indonesian and English
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3. Procurement
Job Descriptions:
- Source, review and select gualified vendors/suppliers, for find potential for future cooperation.
- Comparing offers from vendors/suppliers in terms of guality, service, cost, and ability, to choose most profitable vendor/supplier to work together.
- Negotiating with vendors/suppliers, to find offers that match budget and meet company needs.
- Become aliaison and monitor performance vendors/suppliers, to ensure delivery goods/services on time.
- Develop and evaluate vendors/suppliers contained in the database toensure the vendor/supplier is the party who reliable and guaranteed guality.
- Make purchase orders / POs for goods and services services to be purchased to ensure documented purchases in HRIS and the user/reguestor is informed about the process procurement of goods.
- Check delivery from purchase order so thatthe POis in line with the provisions of the process procurement of goods.
- Receive invoices, delivery orders, PR / PO and document it, to provide accurate information related to the procurement process goods to Finance.
- Documenting purchasing records, prices, and other important data to ensure team work can go according to plan.
- Coordinate with users/reguestors, ensure effective and proper coordination time and good team work in procurement goods/services/get mock-up samples.
Requirements:
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- Bachelor's Degree, preferably in accounting, business management or a similar field.
- 2-3 years of experienceas a procurement officer or in a similar position.
- Proficiency in Microsoft Office and purchasing software.
- Strong communication and negotiation skills.
- Strong attention to details
4. Trainer
Deskripsi Pekerjaan:
- Berkoordinasi dengan tim Process Management untuk mengetahui pembaruan produk setiap minggu
- Menyampaikan dan mengevaluasi program pelatihan untuk pelatihan terkait complaint handling, proses, dan sistem yang berlaku
- Membuat Flow Handling sebagai alur standar dalam menangani nasabah untuk tim Customer Operations
- Mengelola seluruh alur training seperti orientasi karyawan baru, pelatihan ulang, dan pembaruan produk
- Melakukan evaluasi dari proses pembelajaran yang telah dilakukan
- Memastikan semua karyawan Customer Operations mendapatkan pelatihan wajib dan lulus tes sesuai dengan regulasi
- Mengidentifikasi temuan pada kinerja agen dengan bekerjasama, berkonsultasi, dan berkoordinasi dengan unit operasional (head/team leader) dan OA
- Menyesuaikan atau mengubah kurikulum pelatihan berdasarkan temuan di operasional
- Meninjau kinerja agen dari hasil pembelajaran di kelas pelatihan
- Melakukan analisa terkait konten, pengukuran evaluasi, pengembangan materi, dan asesmen/desain tes untuk pelatihan tim Customer Operations
- Menyusun, mengumpulkan, dan mengirimkan laporan berkala yang berkaitan dengan progress pelatihan complaint handling, sistem yang digunakan, dan proses yang berlaku, guna memberikan informasi yang akurat kepada leader Learning Management.
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